What if I can't find my authenticator code for 2-factor authentication to access my Wellfound account?
When 2-factor authentication is enabled, login you will need to enter a 6-digit verification code from your authenticator app in order to log in. This extra layer of security is set up by the user, not Wellfound. You can find more information about setting up 2-factor authentication here.
Where can I find my authentication code?
You will need to use open the authenticator app (such as Google Authenticator, Authy, or Duo) that you used when setting up the 2-factor authentication. Open the authenticator app and look for the code associated with your Wellfound login. These codes are only valid for a short time before the new code is generated.
When this is done, your authenticator application will generate a 6-digit verification code. Enter this on the Wellfound page to complete the setup of 2-step authentication.
What if I can't find the authenticator app?
Please search your phone for "authenticator" to see whether any authenticator apps exist in your phone. The app you used to enable 2-factor authentication for Wellfound should list Wellfound along with a time-sensitive code.
You may not be able to find the authenticator app if, for example, you recently replaced your phone without migrating your authenticator app.
If you can't find the app on your phone, look for the backup codes that were generated when you enabled 2-factor authentication. These are typically text files with clear names such as "angellist_two_factor_recovery_codes." They will typically be on the device you used in order to enable 2-factor authentication.
What if I can't find the code in my app?
Please check the provider for specific help instructions, as these will vary based on the app you used.
If the app is not working, or you are unable to find the code, look for the backup codes that were generated when you enabled 2-step authentication. These are typically text files with clear names such as "angellist_two_factor_recovery_codes." They will typically be on the device you used in order to enable 2-step authentication.
What if I can't find my app or it isn't working, and I can't find my backup codes?
Please email talent@wellfound.com for assistance.